09 216 6011 info@petsbyair.com


Terms & Conditions

Terms of Trade

Ymana (2013) Limited NZBN: 9429035254064 (“Company”) trading as “Airport Pets” and  “Pets by Air” to standards that meet or better the Code of Welfare for Dogs and Cats (“Pets”) issued under the Animal Welfare Act 1999.


We price air transport based upon dimension and weight supplied by owner and adjusted as determined from time to time by IATA regulations, the Airline, the Veterinary Inspector.

Charged and to be paid 7 days prior to air travel. In the event of cancellation or unavailability of services we will refund unexpended portion of the charge. In the event of rescheduling we will with owner’s consent contract rescheduled flight.

We do not transport vicious or banned pet breeds.

Unpaid charges accrue interest @ 12% plus all recovery charges. Miniumum amount 20% of the charge.   


Pet owner’s full name, address, email and contact numbers must be supplied at check in. 

Check in is 7am to 6pm weekdays and 7.30am to 6.pm weekends and public holidays closed Xmas day. Please ensure your pet is flea and worm free.

Pets will not be accepted without current vaccination certification including for kennel cough and lepto.

Charged by the day at ruling rates as notified at time of check in with half day charged if pet is picked up before midday. All charges are GST inclusive. Payment in full at time of checkout. Unpaid account accrue interest @ 12% together with all costs of recovery being added with a minimum amount  20% of the charge. HIGH SEASON being 20 December to 10 January  accrue daily surcharge per pet @ $6. PUBLIC HOLIDAY SURCHARGE- $5 pernCAT & $10 per DOG on all public holidays.

If we have concerns regards your pets health we will engage our own Veterinarian at your cost. 

Pets not picked up within 7 days of contracted date will be deemed abandoned and delivered to RSPCA or euthenized.

There is risk when pets socialise and so we do not accept responsibility for any issues, health or otherwise arising from social activity. You need to let us know if your pet has any history of  aggression towards to adults, children or other pets.

Dog Travel

Don’t just take our word for it…

“Excellent service and you can feel that they love animals, which is by far the most important. Our cat arrived from Auckland to New York perfectly. Surely tired as we were, but now a New Jersey resident! Many thanks again to all the team! We cannot me happier.”

Fiona Robertson

235 Brookby Road, Brookby,  Auckland

09 216 6011