PETS BY AIR
Terms & Conditions

Terms of Trade
Ymana (2013) Limited NZBN: 9429035254064 (“Company”) trades as “Brookby Lodge”, “Airport Pets” and “Pets by Air” to standards that meet or better the Code of Welfare for Dogs and Cats (“Pets”) issued under the Animal Welfare Act 1999.
Boarding
Pet owner’s full name, address, email, and contact numbers must be supplied at check in.
Check in is 7am to 6pm weekdays and 7.30am to 6pm weekends and public holidays except Xmas day when we are closed. We will not accept Pets unless they are flea and worm free and have a current vaccination certification including for kennel cough and lepto.
See our website www.brookbylodge.com for latest pricing. All charges are GST inclusive. Payment in full must be made at time of checkout. Unpaid accounts accrue interest @ 12% together with all costs of recovery being added with a minimum amount 20% of the charge.
If we have concerns regards your Pet(s) health we will engage our own veterinarian at your cost.
Pets not picked up within 7 days of contracted date will be deemed abandoned and delivered to RSPCA or euthanised.
There is risk when Pets socialise and so we do not accept responsibility for any issues, health or otherwise arising from Pet social activity. You need to let us know if your Pet has any history of aggression towards adults, children, or other pets.
Transporting
We price the cost of air transport based upon dimension and weight supplied by the Pet owner and adjusted as determined from time to time by MPI regulations, IATA regulations, the airline undertaking the transporting, and the veterinary inspector.
All charges are for payment 7 days prior to air travel. In the event of cancellation or unavailability of services through no fault of ours (occasioned by third party default) we will refund any unexpended portion of the charge but otherwise have no responsibility to you. In the event of rescheduling, we will, with the Pet owner’s authority/consent, reschedule a flight.
We do not transport vicious or banned Pet breeds.
Any charges unpaid on due date accrue interest @ 12% plus all our recovery costs with a minimum cost of 20% of our invoiced charge.


Don’t just take our word for it…
“Excellent service and you can feel that they love animals, which is by far the most important. Our cat arrived from Auckland to New York perfectly. Surely tired as we were, but now a New Jersey resident! Many thanks again to all the team! We cannot me happier.”